Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 3 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within fourteen (14) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
The price shown on our website just includes your rent. All residents pay for electric, gas & water/sewer. National Grid & Norwood Light is setup by you and placed in your name through Norwood Light. Water & Sewer is paid with your rent and billed by Conservice.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Cottonwood One Upland zoned for?
Cottonwood One Upland is zoned for the Norwood School District.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.
Do all of your apartments have the same finishes?
All of our apartments have quartz countertops, stainless steel appliances, and gas stoves. Wood vinyl flooring through the apartment. Carpet in bedroom, and tile in the bathrooms.
Do all of your apartments include washer and dryer?
Yes, all apartment homes come with washer & dryer.
How do I setup electricity?
Once you apply and receive approval, you will contact the utility supplier National Grid.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Contact our Verizon Rep Shanna Gadoua 978-518-1184.
What is your pet policy?
We welcome up to two furry friends. Monthly pet rent is $50 per pet. Pet rent does not cover damages caused by pets. Residents are responsible for picking up & properly disposing of their pet's waste. Violations are $50 for the first offense, $75 for the second offense, and three or more offenses are $100 each. Pets must be on a lease when outside on the property and are restricted from common areas, including the pool and amenity decks. No exotic pets. Restricted breeds: any Malamute, Mastiff, Bull Terriers, wolf dogs, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd, Rottweiler, Pit Bull, restricted breed hybrids, or any breed with traits geared towards aggression.
What is the parking policy?
One car per leaseholder will be permitted.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $500.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
Yes, we have both attached and detached garages available for rent. Attached garages are $200 per month and detached are $175 per month.
Do you have storage units available?
Storage units are located in each residential building in two sizes, for an additional monthly fee. 5x4 $50/month and 8x10 $100/month.
How do I receive packages?
All packages are delivered to our package room located inside our clubhouse.
What are the hours for the amenities?
Residents have access to the pool area when in season 10 am - 8 pm, and grills from dawn until dusk, and clubhouse until 9:30 pm. Apt Cowork is open during normal business hours. The fitness center is open 24/7.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.